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Changes to our Privacy Statement
This Privacy Statement may be updated regularly, and whenever we make changes, they will be posted on our website, and you will be notified that it has been changed.
Last updated: September 16, 2025
What this Privacy and Cookie Statement consists of
This Privacy Policy was created because we intend to inform our Customers of the general rules regarding privacy and the processing of their personal data, which we collect and process in strict compliance with the Personal Data Protection Law.
RAP Cosmética respects best practices in the field of personal data security and protection, having approved a rigorous program to safeguard the protection of data provided to us by all those who in any way interact with the Company.
Please read this Privacy Policy carefully. If you are accessing our website, providing your personal data implies knowledge and acceptance of the conditions contained herein. Therefore, by providing your personal data, you authorize its collection, use, and disclosure in accordance with the rules defined herein.
Company Identification
We are RAP Cosmética, a registered trademark of RAP Cosmética, headquartered at the Company Address and CNPJ: xxxxxxxxx.
Contacts
Your opinion is important to us – if you have questions about our Privacy Statement, you can email our Data Protection Officer at geral@rapcosmeticos.com
Who is the data controller?
The entity responsible for collecting and processing personal data is RAP Cosmética, which provides the service and decides what data is collected, how it is processed, and for what purposes.
What type of personal data do we collect?
As part of its business activities, RAP Cosmética collects and processes personal data necessary for the provision of services and/or products, processing data such as name, address, telephone number, and email address.
When and how do we collect your data?
RAP Cosmética collects your data in writing or through its website (using a specific form), with your consent. As a rule, personal data is collected when the Customer subscribes to one of our products or services.
Some personal data is mandatory (e.g., billing information), and if this data is missing or insufficient, RAP Cosmética will not be able to provide the product or service in question.
If you are not our customer, your data will only be processed if you provide it, especially by subscribing to newsletters, in which case the rules of this Privacy Policy will apply.
The personal data collected is processed electronically and in strict compliance with Personal Data Protection legislation. It is stored in specific databases created for this purpose. Under no circumstances will the collected data be used for any purpose other than that for which the data subject has given consent.
What are the purposes of personal data processing?
In general, the personal data collected is intended for managing the contractual relationship, providing the contracted services, tailoring the services to the customer's needs and interests, information and marketing initiatives, and including the customer in billing and customer support programs, especially CRM.
However, you may provide us with personal data for other purposes, such as submitting complaints and suggestions, disseminating institutional information about RAP Cosmética, and/or publicizing campaigns, promotions, advertising, and news about RAP Cosmética products and/or services, as well as for conducting market research and evaluation surveys.
When data is collected, you will be provided with more detailed information about how we will use your data.
How long do we keep your personal data?
The length of time for which data is stored and retained varies depending on the purpose for which the information is processed.
Indeed, there are legal requirements that require data to be retained for a minimum period. Therefore, and whenever there is no specific legal requirement, data will be stored and retained only for the minimum period necessary for the purposes for which it was collected or subsequently processed, or for the period of time authorized by the National Data Protection Commission, after which it will be deleted.
How can you access, rectify, or object to the processing of your personal data?
Under the Personal Data Protection Law, the data subject is guaranteed the right to access, update, rectify, or delete their personal data, which can be done through the various contact details provided by RAP Cosmética.
How can you object to receiving marketing communications?
You can object to the use of your data for marketing purposes at any time by sending us a letter, email, or using the links to remove your data from our database in the footer of our newsletters.
Right to Erasure
RAP Cosmética strives to only process and store your data for as long as is strictly necessary to achieve the respective purposes. In certain circumstances, you have the right to request that we delete your personal data. If you believe we are retaining your data for longer than necessary, you can request permanent deletion of your data.
Data Portability
You can always transfer your data to another entity whenever you wish.
What measures do we take to ensure the security of your personal data?
RAP Cosmética is committed to protecting the security of the personal data provided to us, having approved and implemented strict rules in this regard. Compliance with these rules is an unwavering obligation for all those who legally access it.
Given RAP Cosmética's great concern and commitment to protecting privacy, several technical and organizational security measures have been adopted to protect the personal data provided to us against dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.
In this regard, personal data collection forms on our website require encrypted browser sessions, and all personal data you provide about yourself is securely stored on RAP Cosmética's systems, which are located in a certified data center under the protection of all physical and logical security measures, which we believe are essential for the protection of your personal data.
Notwithstanding the security measures adopted by RAP Cosmética, we are obliged to warn all Internet users that they must adopt additional security measures, namely, ensuring that they use a PC and browser updated with properly configured security patches, with an active firewall, antivirus, and anti-spyware software, and verifying the authenticity of the websites they visit on the Internet, avoiding websites whose reputation they do not trust.
Under what circumstances is data shared with other entities (third parties and subcontractors)?
Our customers' personal data is used exclusively to support the administrative procedures required for order processing and/or service provision.
However, for marketing communications purposes (newsletters and/or SMS), we may use third-party service providers, which may involve access to our customers' personal data. When this occurs, RAP Cosmética takes appropriate measures to ensure that the entities accessing the data are reputable and offer the highest level of guarantees. This will be duly established and safeguarded in a contract signed between RAP Cosmética and the third party(ies).
Therefore, any entity subcontracted by RAP Cosmética will process our Customers' personal data on behalf of RAP Cosmética, and is obliged to adopt the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against any other form of unlawful processing.
In any case, RAP Cosmética remains responsible for the personal data you provide to us.
International transfer of your personal data?
We do not transfer your personal data to third countries. How do we use "Cookies"? "Cookies" are small software tags that are stored on your computer through your browser, retaining only information related to your preferences, not including your personal data.
To learn more about cookies and how RAP Cosmética uses them on its websites, see the following document About Cookies.
How can you learn about any changes to the Privacy Policy?
RAP Cosmética may make adjustments and/or changes to its data protection policy. You will always have all information regarding Data Protection available on our website and in a dedicated area for this purpose.
How to File a Complaint
If you wish to contact us to obtain information about your rights or to make a complaint about how we use your information, you should contact our Customer Service team by calling 229 456 456 or emailing us at geral@rapcosmeticos.com.
We will do our best to help; however, if you remain dissatisfied, you can contact the CNPD (National Data Protection Commission), whose contact details can be found at www.cnpd.pt.